Talk to a Real Person
Whether you are placing your first order, checking where your bottle has reached, or want to start a refund, you get a real person on the line — not a robot. Call or WhatsApp us on a working day and we usually reply the same day. From Westlands to Kisumu, Eldoret to Mombasa, the team handles it the same way.
Phone
+254 110 139 518Working hours
Monday–Saturday, 8:00–18:00 EAT
Closed on Sundays
Address
Mitsumi Business Park, 9th Floor, Muthithi RoadWestlands, Nairobi
00200 Nairobi County, Kenya
What we can help you with
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Orders and confirmation
Questions about your order, a change of delivery address before it ships, or placing a fresh order over the phone.
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Delivery and tracking
Expected delivery time, a parcel that is running late, and anything about our 2–5 day delivery across all 47 counties.
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Refunds and the 14-day guarantee
If Incasol is not for you, reach us within 14 days and we will sort out your refund. Full details are on our Shipping & Returns page.
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Product questions
How to take Incasol, what is inside each capsule, and how long a course lasts. Herbal support works best alongside your doctor's advice.
How fast we reply
During working hours we answer phone calls and WhatsApp messages the same day. Emails sent in the evening or on a Sunday get a reply the next working day. Tell us your name and order number when you reach out and we will sort your request faster. To order by phone, just give us your name and delivery address — we handle the rest.
Ready to order? You pay the courier in cash when your bottle arrives at your door.
